<p>I removed the forum.

<p>If you want to know why AliceForever is now the worst site evar, blame HostMonster's horrific administrative policies and read bellow.

<p>Also only if I get a significant upcry will i attempt to start over with the forum.

<p>~wil
<p>wil.cecil@gmail.com

<p>Initial Ticket:

<p>Dear Hostmonster,
<p>I am a paying customer and had no trouble the first several months with our relationship in fact I recommended you to several of my peers and purchased another domain through you. Somethings I now wish I had not done as you feel the need to abuse our trust. I paid you well for what i have used from you. I even started a small online community with your services based on a book I love. That community was one of the only and one of the first communities for Alice Cullen a character from the popular books twilight. AliceForever even went on to become a official fan-site and reviewed a few fan publishings. I even set up a subdomain for my art work and another for a Java library I've been writing for several years, SASlib.com. You where good to me hostmonster. Now why do you find that you must abuse our trust and our wonderful relationship. 

<p>You ban me with out first contacting me, the site owner, by phone call or email which you have, which is just plain rude, Hostmonster. You hang up on me when I call to ask why you must do this banning thing to me. If that was only it my site is often unreachable from me, the site owner or my peers across the nation, and when I ask you why you this may happen all I ever receive back from you is a slick email saying everything looks wonderful over here, do you think I would lie to you? To think I pay for such treatment. 

<p>Now, hostmonster has come a critical point in our relationship and this is my ultimatum, either shape up or compensate me for this abrupt termination of my paying relationship to you.

<p>Now this is the second time through this little game and I think the old proverb must hold, "Fool me once shame on you, fool me twice shame on you."

<p>Very Agitated,
<p>Wil Cecil.


<p>[ #193342]: aliceforever.com

<p>Jun 18 (2 days ago)
<p>Hostmonster.com Sales Team to me
		
<p>Thanks for contacting Hostmonster.com Sales Dept.
<p>We are eager to answer your questions and will
<p>respond as fast as we can.

<p>Thanks,
<p>Hostmonster.com
	

<p>Jun 19 (1 days ago)<p>
Hostmonster.com Sales Team to me
		
<p>
We received a DMCA copyright about material that you have on your site.  Breaking Dawn (The Twilight Saga, Book 4) (ISBN: 9780316067928)
<p>
Copyright infringing material or activity found at the following
location(s):
<p>
http://www.aliceforever.com/forum/viewtopic.php?f=34&p=2865
<p>
You now have access to your hostmonster cpanel.  Please let us know when you have removed this and then we will reactivate your website.
<p>
Hostmonster
Abuse Department
866-573-4678
<p>
Most questions can be answered by articles in our forum, knowledgebase, and video tutorials:
<p>

<p>Forum:               http://www.hostmonsterforum.com
<p>Knowledgebase:       http://helpdesk.hostmonster.com/kb/
<p>Tutorials:           http://www.hostmonster.com/tutorials/
<p>Server Status:       http://serverstatus.hostmonster.com/

<p>When you have a new question or issue, please open a new support ticket.


<p>Reply
	
	
<p>We're an official Twilight Fansite, and have permission to use Stephanie Meyer's work.

<p>___ARE YOU KIDDING ME?___

<p>We are listed on Stephanie Meyer's Official Website (http://www.stepheniemeyer.com/ts_fansites.html) and have her permission to use any and all press related work. No full books are there just brief passages and the first chapter which has been released for publicity.

<p>I am very disappointed in your service hostmonster. Very disappointed. You just shake the ban stick wildly. I really don't appreciate this treatment and demand to be credited for all down time. Really an official fan site releasing press material and you ban us for it. This does not say much in the positive light for your company as a whole.

<p>Wil Cecil
<p>AliceForever.com
<p>Alice Cullen's Fansite
<p>An OFFICIAL Twilight Fansite.


<p>Hostmonster Abuse Support to me
	
<p>show details 11:38 AM (11 hours ago)
	
<p>Here is a copy of the DMCA:

<p>The Association of American Publishers (AAP) has received information
<p>that the domain listed above, which appears to be on servers under your
<p>control, is offering unlicensed copies of, or is engaged in other
<p>unauthorized activities relating to copyrighted works published by the
<p>AAP's member companies.

<p>1. Identification of copyrighted work(s):

<p>Copyrighted work(s):<p>
Breaking Dawn (The Twilight Saga, Book 4) (ISBN: 9780316067928)
<p>
Copyright owner or exclusive licencee:
<p>Hachette Book Group

<p>2. Copyright infringing material or activity found at the following
<p>location(s):

<p>http://www.aliceforever.com/forum/viewtopic.php?f=34&p=2865

<p>The above copyrighted work(s) is being made available for copying,
<p>through downloading, at the above location without authorization of the
copyright owner(s) or exclusive licensee.
<p>
<p>3. Statement of authority:
<p>
The Association of American Publishers is authorised to enforce the
relevant copyrights on behalf of the copyright owner(s) or exclusive
licensee(s) listed above. The information in this notice is accurate,
and I hereby certify under penalty of perjury that I am authorized to
act on behalf of the owner or exclusive licensee of the copyright(s) in
the work(s) identified above. I have a good faith belief that none of
the materials or activities listed above has been authorized by the
relevant AAP member company, its agents, or the law
<p>
We hereby give notice of these activities to you and request that you
take expeditious action to remove or disable access to the material
described above, and thereby prevent the illegal reproduction and
distribution of this copyrighted work(s) via your company's network.
<p>
We appreciate your cooperation in this matter. Please advise us
regarding what actions you take.
<p>
Yours sincerely,
<p>
Graeme Grant
Internet Investigator
<p>
on behalf of:
<p>Association of American Publishers
<p>71 Fifth Avenue, 2nd floor
<p>New York, NY 10003
<p>United States of America

<p>Hostmonster
<p>Abuse Department
<p>866-573-4678

<p>Most questions can be answered by articles in our forum, knowledgebase, and video tutorials:


<p>Forum:               http://www.hostmonsterforum.com
<p>Knowledgebase:       http://helpdesk.hostmonster.com/kb/
<p>Tutorials:           http://www.hostmonster.com/tutorials/
<p>Server Status:       http://serverstatus.hostmonster.com/

<p>When you have a new question or issue, please open a new support ticket.


<p>Reply
		
<p>Forward
		
	
<p>Wil Cecil	
<p>Dear HostMonster, Your phone Abuse Support is not listed as an option on the ...
	
<p>10:38 PM (10 minutes ago)
<p>Wil Cecil to Hostmonster
	
<p>show details 10:38 PM (10 minutes ago)
	
	
<p>Reply
	
	
<p>Dear HostMonster,

<p>Your phone Abuse Support is not listed as an option on the phone tree, which is very unhelpful. I've tried using billing and technical support which claim to forward me and proceed to hang up which says nothing good of your company as a whole.

<p>You had the option to call and if i didnt answer to leave me a message or to email me rather than resort to swinging the ban stick wildly and unfairly at my site. Which I am most displeased with and am demanding retribution for.

<p>Furthermore, as you have disabled my site completely and this is a php forum I can not prove or disprove the validity of this. But as the book has not been printed or released and I have Stephanie Meyer's the authors permission to distribute promotional material, in fact I am emailed promotional material.

<p>Moreover, you are making my whole site suffer for a single forum post. If I had been in your shoes, I would have fist informed you of this potential DCMA infrengment and asked me to evaluate and remove the content or at a minimum asked me to remove the content from your server.

<p>If nothing else I demand to speak with this Mr. Graeme Grant an "Internet Investigator" as well as be reimbursed for down time as your company, HostMonster, is willing to turn off my entire site without first asking me, the paying customer, to evaluate and remove any supposedly copyrighted material.

<p>I am extremely unstratified with your handling of this incident and am demanding retribution for this, in fact I would prefer a refund for the remainder of time left in our time remaining. You have my information on how to contact me.

<p>Disgruntled and Abused Customer,
<p>William Cecil
<p>AliceForever.com


<p>On Fri, Jun 20, 2008 at 11:38 AM, Hostmonster Abuse Support <abuse@hostmonster.com> wrote:

<p>    Here is a copy of the DMCA:
<p>
    The Association of American Publishers (AAP) has received information
    that the domain listed above, which appears to be on servers under your
    control, is offering unlicensed copies of, or is engaged in other
    unauthorized activities relating to copyrighted works published by the
    AAP's member companies.
<p>
    1. Identification of copyrighted work(s):
<p>
    Copyrighted work(s):
    Breaking Dawn (The Twilight Saga, Book 4) (ISBN: 9780316067928)
<p>
    Copyright owner or exclusive licencee:
    Hachette Book Group

  <p>  2. Copyright infringing material or activity found at the following
    location(s):
<p>
    http://www.aliceforever.com/forum/viewtopic.php?f=34&p=2865
<p>
    The above copyrighted work(s) is being made available for copying,
    through downloading, at the above location without authorization of the
    copyright owner(s) or exclusive licensee.
<p>
    3. Statement of authority:
<p>
    The Association of American Publishers is authorised to enforce the
    relevant copyrights on behalf of the copyright owner(s) or exclusive
    licensee(s) listed above. The information in this notice is accurate,
    and I hereby certify under penalty of perjury that I am authorized to
    act on behalf of the owner or exclusive licensee of the copyright(s) in
    the work(s) identified above. I have a good faith belief that none of
    the materials or activities listed above has been authorized by the
    relevant AAP member company, its agents, or the law
<p>
    We hereby give notice of these activities to you and request that you
    take expeditious action to remove or disable access to the material
    described above, and thereby prevent the illegal reproduction and
    distribution of this copyrighted work(s) via your company's network.
<p>
    We appreciate your cooperation in this matter. Please advise us
    regarding what actions you take.
<p>
    Yours sincerely,
<p>
    Graeme Grant
    Internet Investigator
<p>
    on behalf of:
    Association of American Publishers
    71 Fifth Avenue, 2nd floor
    New York, NY 10003
    United States of America
<p>
    Hostmonster
    Abuse Department
    866-573-4678
<p>
    Most questions can be answered by articles in our forum, knowledgebase, and video tutorials:


    Forum:               http://www.hostmonsterforum.com
    Knowledgebase:       http://helpdesk.hostmonster.com/kb/
    Tutorials:           http://www.hostmonster.com/tutorials/
    Server Status:       http://serverstatus.hostmonster.com/

    When you have a new question or issue, please open a new support ticket.


Reply
		
Forward
<p>		
	
<p>Wil Cecil to Hostmonster
	
<p>show details 10:43 PM (5 minutes ago)
	
	
<p>Reply
	
	
<p>Hostmonster,

<p>To avoid anymore conflict I have removed my forum and still am demanding restitution for downtime.

<p>I await your crediting me for downtime.
<p>
<p>William Cecil
<p>AliceForever